Frequently Asked Questions

Everything you need to know about your VIEVE beauty experience.

Are VIEVE products cruelty-free?

Yes, we are proud to be 100% cruelty-free. We do not test our products or ingredients on animals, nor do we work with manufacturers who do.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.

What is your return policy?

We offer a 30-day return window for unused and unopened products in their original packaging. Please contact our support team to initiate a return request.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Are your products vegan-friendly?

While many of our products are vegan, some may contain ingredients like beeswax or carmine. Please check the individual product pages for a full ingredient list and vegan certification.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.